Question 1

Will your prices be impacted by tariffs?

Accepted Answer

Yes, some of our products are sourced from overseas and are impacted by tariffs. We have worked diligently to diversify our manufacturers to limit the impact of tariffs on our customers while continuing to provide quality batteries at fair prices. If you have questions or need budget-friendly options, please reach out—we’re here to help.

Question 2

Will you install my battery?

Accepted Answer

Yes, we are pleased to offer free battery installation on most vehicles. Our skilled technicians are experienced in handling a wide range of battery installations, ensuring a hassle-free process and proper fitment.

For other applications beyond automotive vehicles, we recommend giving us a call to inquire about the availability of installation services. Our helpful customer support team will be happy to assist you and provide more information regarding installation options for your specific needs.

At Hunter's Battery Warehouse, we strive to deliver not only quality batteries but also exceptional service. Whether you need a battery installed in your car or have a unique application, we are here to meet your battery requirements and provide professional assistance with installation when applicable. Installations are only performed before 4:30pm during the week and before 12pm on Saturday.

Question 3

Will you test my battery?

Accepted Answer

Yes we offer free battery testing. We also offer free installation on most vehicles.

Question 4

What is your return policy?

Accepted Answer

At Hunter's Battery Warehouse, we take pride in providing high-quality batteries to our valued customers. Due to the nature of our products, we do not offer refunds or returns on any of our batteries once they have been purchased.

However, we understand the importance of making informed decisions when it comes to battery purchases. That's why we offer free battery testing at our store. If you are experiencing issues with your current battery or are unsure if it needs replacement, bring it to us, and our knowledgeable staff will perform a comprehensive test to assess its condition. This service allows you to identify if the battery is indeed the root cause of the problem.

We highly recommend our customers take advantage of this testing service before purchasing a new battery. Sometimes, the actual issue may lie elsewhere in the device or electrical system, and replacing the battery might not be necessary.

Our mission is to ensure that you have the most reliable and suitable battery for your needs, saving you time and money. So, if you're experiencing battery-related problems, come to Hunter's Battery for a free battery test and expert advice.

Question 5

How does the warranty process work?

Accepted Answer

At Hunter's Battery, we stand behind the quality and performance of our batteries with a comprehensive warranty. If a customer needs to claim a warranty on a battery, the following steps outline our warranty process:

1. Battery Testing: To initiate the warranty process, the customer is required to bring the battery to our store. Our skilled staff will perform a thorough examination and conduct a test to verify the battery's condition and ascertain if it is indeed faulty.                                               
2. Charging (if necessary): In cases where the battery is discharged or not in a testable state, we will take the necessary steps to recharge it to an operable level. This allows us to properly assess the battery's performance and determine its eligibility for warranty coverage.
3. Assessment and Resolution: Once the battery has been tested, and its defects are confirmed, we will proceed with the warranty claim accordingly. Depending on the terms of the warranty, we will either replace the faulty battery with a brand-new one or provide a prorated value towards the purchase of a new battery.
4. Proof of Purchase: For all warranty claims, we require the customer to present the original receipt as proof of purchase. We understand that keeping physical copies of receipts can sometimes be challenging, so we also accept clear and legible photos of the receipt as an alternative. Simply present the photo of the receipt along with your warranty claim, and we will be more than happy to assist you.

Our goal is to deliver reliable batteries, and our warranty process reflects our commitment to customer satisfaction. If you have any questions or concerns about our warranty policy or need assistance with a warranty claim, please don't hesitate to contact our dedicated customer support team. We are always ready to assist you in any way possible.

Question 6

What does the warranty cover?

Accepted Answer

Our warranty covers manufacturers' defects in the batteries we sell. This means that if your battery exhibits any faults or issues arising from the manufacturing process, we will provide appropriate coverage as per the terms and conditions of the warranty.

However, it's important to note that certain situations are not covered by the warranty. The warranty does not extend to batteries that have been discharged, physically damaged by the customer, or charged incorrectly. Damages resulting from misuse, accidents, negligence, or any other non-manufacturer-related factors are not eligible for warranty coverage.

For our new automotive batteries, the standard warranty period typically extends to 5 years. During the first 12 months from the purchase date, we offer free replacement if any manufacturing defects are detected. After this initial period, the warranty becomes prorated, which means that we will provide a partial credit towards the purchase of a new battery based on the remaining warranty period.

We take pride in delivering high-quality batteries, and our warranty is designed to protect you against any unforeseen manufacturing issues. If you have any questions or need further clarification about our warranty coverage, please do not hesitate to contact our dedicated customer support team. We are here to assist you and ensure your complete satisfaction with our products and services.

Question 7

Do I need my receipt for the warranty?

Accepted Answer

Yes, you will need your receipt for warranty purposes. However, we also accept a clear and legible photo of the receipt as an alternative to the physical copy. So, if you have the original receipt, that's great, but if not, you can present a photo of the receipt when making a warranty claim. This way, we can still process your warranty request and provide you with the necessary assistance.

Ensuring a smooth and convenient warranty process is part of our commitment to delivering excellent service to our valued customers. If you have any further questions or need more information, please feel free to reach out to our customer support team. We are here to help you!

Question 8

What form of payments do you accept?

Accepted Answer

Cash, all cards, apple pay, google pay, mobile payments, etc are all accepted.

Question 9

Are you hiring?

Accepted Answer

Check our employment page (https://www.hunterbattery.net/contact-9)or contact us (https://www.hunterbattery.net/contact-5)directly for current openings.

HUNTER'S BATTERY
WAREHOUSE INC

Frequently Asked Questions